FAQ's
Frequently Ask Questions?
Have questions about our logistics solutions? Check out our FAQ section to find answers to the most common inquiries we receive. From tracking your shipment to understanding payment options, we’ve got you covered.
Air freight is faster and more suitable for time-sensitive shipments, but it is typically more expensive. Sea freight, on the other hand, is more cost-effective for larger volumes and bulk shipments, though it takes longer to deliver.
You can track your shipment using our online tracking system by entering your tracking number on our website. Alternatively, you can contact our customer service for updates.
If your shipment is delayed, please contact our customer support team with your tracking number. We will investigate the issue and provide you with an updated delivery estimate.
We accept various payment methods including credit/debit cards, bank transfers, and online payment gateways. You can choose your preferred payment method during the booking process.
Address changes can be made within a certain timeframe before the shipment is dispatched. Please contact our customer service as soon as possible to request an address change.
A Bill of Lading is a legal document between the shipper and carrier that details the type, quantity, and destination of the goods being transported. It serves as a receipt of shipment and a document of title.